Refund Policy
Effective: May 24, 2026General Policy
GroomTrack subscriptions are billed monthly at $29.99. Because access to the Service is granted immediately upon payment, we generally do not issue refunds for subscription fees already charged.
When You Cancel
If you cancel your subscription, you will continue to have full access to GroomTrack through the end of your current billing period. No partial refunds are issued for unused days in a billing period.
Billing Errors
If you believe you were charged in error (for example, due to a technical failure on our end), please contact us within 14 days of the charge at support@groomtrack.app. We will review the circumstances and, if a billing error occurred, issue a refund promptly.
Exceptions
We reserve the right to issue refunds at our sole discretion in exceptional circumstances. Requests should be submitted to support@groomtrack.app with your account email and a description of the issue.
Contact
Refund questions: support@groomtrack.app