Privacy Policy

What We Collect

When you create an account, we collect your name, business name, email address, and phone number. When you use GroomTrack, you may enter client contact information, pet profiles, appointment records, and payment notes. We also collect basic usage data to operate and improve the service.

How We Use Your Information

We use your information to provide and maintain GroomTrack, send appointment reminder emails and SMS on behalf of grooming businesses, process subscription payments, send account notices, and respond to support requests.

Data Sharing

We do not sell your personal data. We share data only with service providers necessary to operate GroomTrack, including Stripe for payment processing, Brevo for transactional email delivery, Twilio for SMS delivery, and Railway for server and database infrastructure.

These providers are bound to use your data only to provide services to us.

SMS Messaging

If you opt in to SMS messages, GroomTrack may send appointment reminders and booking updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We use reasonable safeguards including encrypted database connections, hashed passwords, and JWT-based authentication. No system is completely secure, and we cannot guarantee absolute security.

Data Retention

Your data is retained while your account is active. After cancellation, we retain your data for up to 30 days to allow for account recovery, then permanently delete it.

Your Rights

You may request a copy of your data, correction of inaccurate data, or deletion of your account by contacting support@groomtrack.app. We will respond within 30 days.